About the Role

We’re hiring a Team Manager to keep our client delivery running smoothly. You’ll supervise the day-to-day output of our application team, maintain quality standards across resumes and submissions, and make sure every client is properly assigned, supported, and set up for success. This role suits someone who is detail-oriented, organized, and comfortable holding a team accountable.

Key Responsibilities

Audit and Quality Control

• Monitor and review daily application counts so team output is accurately tracked
• Perform quality checks on resumes for accuracy, consistency, and adherence to company standards
• Supervise application submissions and make sure assigned deadlines are consistently met
• Track weekly client interview outcomes and report updates for review and improvement

Team Supervision and Accountability

• Assign clients to team members based on workload, capability, and operational needs
• Reallocate clients and responsibilities when leave, absence, or workload changes require it
• Ensure delegated access, client documents, and required resources are shared with team members
• Confirm email and drive access are set up at least one day before client applications begin
• Maintain organized internal folders to support collaboration and document management

Human Resources

• Lead the recruitment process, including sourcing, screening, interviewing, and hiring new team members
• Onboard new hires and make sure they have the access, tools, and guidance they need to start well
• Manage leave requests and approvals, and keep accurate leave records
• Coordinate with management on staffing needs, coverage plans, and workload during team absences
• Address team members’ HR-related questions and concerns, escalating to management where appropriate
• Maintain organized, confidential HR records and documentation
• Support performance management and help uphold company policies and standards

Lead Management and Support

• Support lead sourcing and help identify suitable job opportunities where needed
• Assess when Career Strategists need lead support and coordinate new client assignments
• Handle client service concerns and work with the leads team to support client satisfaction

Resume Template Creation

• Oversee the timely creation and maintenance of resume templates for assigned clients
• Ensure templates are well structured, accurate, and suitable for client applications

Email and Communication Management

• Respond promptly and professionally to emails from clients, team members, and internal departments
• Keep communication clear on client matters, team progress, and operational updates

Additional Duties

• Take on other duties assigned by management to support team objectives and operational excellence

What You Bring

• Proven experience in a team lead, supervisory, or operations coordination role
• Strong attention to detail, with experience reviewing resumes or other documents for quality
• Excellent written communication and professional email etiquette
• Strong organizational skills and the ability to manage multiple clients, deadlines, and team members at once
• Comfort with Google Workspace (Gmail, Drive, Sheets) and delegated access management
• Ability to work independently and stay accountable in a remote environment
• Reliable internet access and a suitable workspace for remote work

Nice to have: experience in recruitment, career coaching, resume writing, or lead generation.

Compensation

• Annual base salary: ₦2,400,000 (₦200,000 per month)
• Employment type: Full-time

Work Arrangement

Fully remote, open to candidates based in Nigeria.